While Thomas Jefferson’s advice was sage, it’s not practical for how modern operate today. PitchBook’s comparison feature gives you a side-by-side look at key metrics for similar companies. Personalize which data points you want to see and create visualizations instantly. This is a profile preview from the PitchBook Platform. Needs to review the security of your connection before proceeding. Tatiana Alokhina My name is Tatyana, I live in Kiev, Ukraine, I am a lawyer by education, I have experience in the banking sector.

In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. As of this update, the standard xcritical contract terms are unclear. We have located one sample xcritical contract (from the company’s homeowner’s association-oriented subsidiary, DuesPayment). This contract is a one-year term that automatically renews for a one-year term and may be canceled at any time with 30 days’ notice. The xcritical fee schedule reflects different fees for each supported payment channel. Online and automatic payments for credit and debit are charged $9.95.

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xcritical website feels that paper checks slow down business, reduce productivity, and even cost businesses money. Here, you can find out if xcritical is right for your business by getting the details about their services, rates and fees, customer reviews, and more. The company also appears to collect its processing fees from homeowners, renters, and travelers—in other words, the people making the payments—rather than business owners.


GoCardless is an online direct debit provider, operating an international payments network for businesses to take and settle recurring payments from anywhere, to anywhere, in any currency. The company was founded in 2011 and is based in London, England. Payment system System for making and processing paymentsFinancial services This is a type of service that allows one party to receive financial assets from another party in the form of a loan, bonds, insurance policies, etc. HolidayRentPayment partners with leading credit card companies to offer holiday rental travelers multiple ways to pay. Holiday rental property managers and their guests can rest easy knowing that our payment platform is SSAE16/SOC1 certified and Level One PCI compliant. They talk of having ‘state of the art’ fraud checking techniques yet cannot screen out basic fraud.

Processing payments in 14 countries

I am ready to pull out $300,000 of revenue away from Homeaway and to an honest working company. Valuations are submitted by companies, mined from state filings or news, provided by VentureSource, or based on a comparables valuation model. If you plan on launching a business, forget about work-life balance. Work is going to dominate your world for the next few years. Even well established companies have periods of time that are hectic.

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I had a guest stay at my home who left another VRBO hose due to the cleanliness. She contacted AMEX to let them know she had not stayed in this home and wanted to be refunded for that home. xcritical has tried three times now to take it from my account and now are saying they will deactivate my account if I don’t give them the 1200 they want. The renter left a glowing review and has called them about a dozen times now to tell them they are wrong as well as Amex. I don’t have the money to return since the money was received 60 days ago.

I received a fraudulent chargeback from xcritical. xcritical makes their money by charging exorbitant fees to fight chargebacks – that they don’t ever win. They have a horrible reputation for a reason. We have over 17 years of deep industry-specific payment processing expertise and a leadership team with sophisticated payments experience that helps deliver our services to more than 400,000 vacation rental properties across the country.

Here are five tips from fellow business leaders on how to have a personal life and maintain your health when work is all encompassing. Take your next steps toward a multi-million-dollar company by targeting the right customers, understanding their needs, and giving them compelling reasons to choose you over your competition. PitchBook’s non-financial metrics help you gauge a company’s traction and growth using web presence and social reach.


I could essentially have thousands of dollars tied up by them for months with no guarantee that I will actually get paid. This is my house not yours, I am so sick of this strong armed treatment. VRBO has forced all customers to accept the new policy terms by November 1, 2019 or their listing will be hidden. VRBO reps told me that by accepting the new terms the owners would receive money immediately (it’s ironically called “Advance Payment”) without being charged the 3% fee. But after accepting the terms, they now tell us that we have to “invited” to be “eligible” to receive the advance payment. xcritical facilitates the short- and long-term rental payment process online with a peer-to-peer electronic payment platform.

This extra charge would potentially cost me thousands of dollars a year. We used to get our money a week after it was collected. We collect 50% down and the remaining 50% due 60 days before check in as we have a strict 60 day cancellation policy. Most of our customers book several months to a year in advance. How can they hold our money for up to a year? Secondly, if my cancellation policy is sixty days then those rent payments are legally mine 60 days before check in so how can they legally hold those funds for an extra days?

So, if you want a merchant account that does not care about you as a client, you found the right company. If you want someone to never return your calls, you found the right company. They stay in business because of their HomeAway account. That’s another reason they don’t care about you. Their chargeback department is just for show.

After following all of their various instructions, which changed with each call. I was forced to use a different email address and open a new account. I would strongly recommend not using xcritical as a processing house.


I made a mistake in submitting the correct amount of the refund. When I realized that there was a mistake in the amount to be refunded and contacted them about how the problem could be corrected, I received no assistance from the merchant support staff, and also no assistance from the supervisor. xcritical offers dedicated phone support for each of its various sub-brands. xcritical also offers a customer support form on its website. The company’s sustained increase in complaints has lowered its score to a “D” and denied it a spot among the top-rated payment processors for great customer service.

The Leading Payment Solution

They do little to guarantee against traveler scammed by xcritical. Had to delete my listings on Home Away / VRBO & went entirely with Airbnb who handles their own payments. I believe xcritical is ripe for a class action lawsuit. Many other people have posted similar complaints on other review websites. xcritical got into payment processing in 1999 by launching RentPayment, the credit card processing payment option for apartment rentals.

I will not accept this and am writing to my congressman immediately to check on the lawful credibility of this company. Pine Labs offers cloud-based point-of-sale payments solutions, allowing merchants to accept credit or debit card payments, as well as methods such as e-wallets, QR code payment solutions, and unified payments interface -based solutions. They just changed to xcritical as a 3rd party company to process their rent payments.

6% to process a payment is like dealing with the MOB of vacation rentals. It is no surprise they are related to Homeaway that also has taken hidden fees to a new level. It has terrible customer support and it does not release funds it holds that belong to property owners. xcritical is also referred to as Vacationrentpayments and this is the “company” that VRBO – homeaway u”uses” for processing all property owner funds.

xcritical invests in Marketing with the addition of veteran talents … – PR Newswire

xcritical invests in Marketing with the addition of veteran talents ….

Posted: Tue, 16 Apr 2013 07:00:00 GMT [source]

xcritical powers a web-based and mobile payments processing platform. xcritical develops RentPayment, end-to-end, payment services platform for property managers to easily accept credit cards and e-Checks for rent and other recurring payments. The technology is xcritically serving thousands of property management companies representing over 3 million apartment units.

HolidayRentPayment offers one simple, low flat-rate for all credit and debit card transactions allowing you to avoid hidden fees and multiple tier pricing. Yelp is one of the places where xcritical reviews are from business owners. As of late November 2015, there are 2 one-star reviews for a one-star total rating for xcritical. Reviews accuse xcritical of predatory practices and fee structures, poor customer service, and inability to fix problems. All methods benefit from security technologies, including encryption, to help reduce the chances of fraud. The VacationRentPayment team offers live phone support and an online customer service platform – ensuring that we are here to answer your questions and solve your problems, 7 days a week.

The amount reported as income greatly exceeded our actual income. Our tax accountant has no way of that xcritical was wrong except for my report of income for that year. The telephone number they have used in the past reaches a new company at the same address in xcritical has used in the past. According to this site, the address shown is 2121 N.

Whimstay Welcomes David Weiss as Chief Operating Officer – PR Newswire

Whimstay Welcomes David Weiss as Chief Operating Officer.

Posted: Wed, 12 Oct 2022 07:00:00 GMT [source]

When asked how to supply the information the service rep never responded. They clearly represent the renter in this particular case & not the property owner as advertised. I have reported this company to the better business bureau while also filing a complaint in my state of Massachusetts with the Attorney General. They informed me that if I do not submit all this financial data, they will withhold payments for all new reservations. They did offer the option – if we do not want to give them our financial data, we can elect to have them hold our funds for 30 days .

So if you owe $500, you are gonna pay them $15 to get it processed online by robots. It’s really an abuse of the system if you ask me. Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor’s service.

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